• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP DeskJet Ink Advantage 2776 All-in-One Printer

Not able select the correct paper size

1 REPLY 1
HP Recommended

Hi @Christy_Abraham 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is displaying a "Paper Mismatch" error and you're having trouble selecting the correct paper size, here are some steps you can take to resolve the issue:

1. Check Paper Size Settings

  • On the Printer Control Panel: Navigate to the settings or setup menu and check the paper size selected. Make sure it matches the size of the paper loaded in the tray.
  • On Your Computer: When sending a print job, ensure the paper size selected in the print dialog matches the paper in the printer.

2. Check Paper Tray

  • Make sure the paper is loaded correctly in the tray. Adjust the paper guides to fit the paper snugly but not too tight.
  • Ensure the correct type and size of paper is loaded. Check for any other types of paper that may cause the mismatch.

3. Update Printer Drivers

  • Ensure you have the latest drivers installed for your printer. You can check the manufacturer's website for updates.

4. Restart Printer and Computer

  • Sometimes, a simple restart can help resolve communication issues. Turn off both your printer and computer, then turn them back on.

5. Reset Printer Settings

  • If the issue persists, consider resetting the printer settings to factory defaults. Check the user manual for instructions on how to do this.

6. Use the Printer's Software

  • Use the printer’s software (like HP Smart or equivalent) to check and set the correct paper size.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.