Paper mismatch

[Christy_Abraham]

Not able select the correct paper size

[Sneha_01]

Hi @Christy_Abraham 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is displaying a "Paper Mismatch" error and you're having trouble selecting the correct paper size, here are some steps you can take to resolve the issue:

1. Check Paper Size Settings

• On the Printer Control Panel: Navigate to the settings or setup menu and check the paper size selected. Make sure it matches the size of the paper loaded in the tray.
• On Your Computer: When sending a print job, ensure the paper size selected in the print dialog matches the paper in the printer.

2. Check Paper Tray

• Make sure the paper is loaded correctly in the tray. Adjust the paper guides to fit the paper snugly but not too tight.
• Ensure the correct type and size of paper is loaded. Check for any other types of paper that may cause the mismatch.

3. Update Printer Drivers

• Ensure you have the latest drivers installed for your printer. You can check the manufacturer's website for updates.

4. Restart Printer and Computer

• Sometimes, a simple restart can help resolve communication issues. Turn off both your printer and computer, then turn them back on.

5. Reset Printer Settings

• If the issue persists, consider resetting the printer settings to factory defaults. Check the user manual for instructions on how to do this.

6. Use the Printer's Software

• Use the printer’s software (like HP Smart or equivalent) to check and set the correct paper size.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support