Paper not consistently feeding from the 9010 series paper tray

[ubrskfe]

Paper does not feed consistently from the tray on the 9018 series printer for the past month. The paper slides back in the tray and cannot be picked up. I have tried putting objects behind the paper to the back of the tray and filler on the sides and it will work sometimes for a few pages, but then ends up not being pulled into the printer and message says to load 8x11 paper. Printer feed tray worked fine with no issues for the first year. I have cleaned the rollers that feed the paper several times with no improvement. Anyone else out there experiencing the same issue?  What did you do to fix or did you have to buy a new tray just to get the printer to work properly again.?

[GB06]

I just started having the same issue. My paper tray is full and it acts as though there is no printer and keeps spinning waiting to print. Nothing changed and it just started happening. I've looked at the tray and there is nothing jammed either