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03-19-2022 11:42 AM
Are you using standard media like plain paper or something special? Do you have the tray guides set properly? If the backstop of the tray is not set properly the paper can slip out of place and not get grabbed by the roller. Does the paper feed in at all? If it goes in a little and stops, check to make sure no packaging material has gotten into the paper path, I have seen this with bits of styrofoam and it is enough to stop the pritner.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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