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‎07-01-2024 02:05 PM

HP Recommended
Product: HP LaserJet Pro 400 color Printer M451dn
Operating System: Microsoft Windows 10 (64-bit)

I own a Laserjet 400 m451dn printer. The printer would not load a second sheet of paper so I replaced the pick roller and separation roller for tray 2. Now no paper will load from tray 2. The printer makes normal sounds like it is going to load paper and print but no paper loads. Need advice to get this working again. Then I get a message Jam in tray 2, but there is no jam.

Category:
3 REPLIES 3

‎07-01-2024 02:29 PM

HP Recommended

Did you purchase an original HP roller or 3rd party? I have found that some 3rd party rollers are undersized and do not feel well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-01-2024 03:14 PM

HP Recommended

I do not think it was genuine HP, the company was called Altru Print. These people should not sell parts if they are not going to work. I just found what is a genuine HP part, so will buy from them. What a mess this world has become. All the parts are made in China now but some must be better than others. I just wasted my money. I tried to contact a HP service center and they want a business contract to help me so forget that.

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‎07-01-2024 04:12 PM

HP Recommended

A crutch fix is to put a piece of thin cardboard under the rubber on the leading edge that picks paper and sometimes it will add enough extra friction to get you by until the proper part arrives.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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