Paper not feeding in Officejet 3830

[JoanneB2]

Paper feed has never worked consistently.  Even though paper is loaded, the rollers will NOT pick up the paper to print

[Jay_G24]

Hi @JoanneB2,

I'd like to help!

I understand you are facing paper feed issues.

Try the below suggestions-

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Also, try the steps in the document- An 'Out of Paper' error displays, the printer does not pick paper

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping