Paper rollers not turning

[BruceMA]

Gear that turns paper pickup rolls broken. Have no idea if part is available or is someone could fix (or DIY). Thoughts?

Gear that turns paper pickup rolls brokengear that turns roller

[Echo_Lake]

@BruceMA

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This is hardware related issue and in order to fix this please reach out to the HP Technical Support team in your region regarding the service options for your printer.  

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day ahead!

[BruceMA]

I have no idea who to call when, after putting in info, screen says to BUY out of warranty support.  I am not paying to be told a printer needs to be thrown out.  I want to know if I don't have to throw it out.  Simply put, there is no way to talk to someone without buying out of warranty support which I will not do.

[Ed1978]

I need help reinstalling my rollers after fixing a paper jam

[BruceMA]

You posted this as a reply to my issue.  This is a new issue, nothing to do with my problem, therefore I recommend you start a new "topic" with your issue. good luck.

[Echo_Lake]

@BruceMA

Thank you for posting back.

Have you tried contacting our HP support from this link: https://www.hp.com/us-en/contact-hp/phone-assist.html

Keep me posted!

[Ed1978]

I was unable to find any technical support or contact. Nor was there a owners manual or technical drawing.

My  problem was a label I was printing got attached to the roller and stuck to the guide beneath the roller.I was able to remove the roller and guide but had difficulty putting it back. In the process I learned that if you turn the printer upside down and pull open the paper tray you have complete access to the roller and guide. 

I was was able to put it back together through trial and error and the printer works,  problem solved. 

[BruceMA]

Thanks but this statement prevented the help: "Out-of-warranty products may require a fee for phone support."

I am not paying a fee to find out there is no answer for problem.

[Echo_Lake]

@BruceMA

Thank you for posting back.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Repairatrooper]

If your unit is out of warranty about the only options would be to find someone with a 3d printer that could replicate the gear or check on Ebay for possible 3rd party sellers of either used or knock off parts. You can check HP parts surfer to see what parts are available for your printer but I would be surprised if small gears like this were available from HP.