Paper size error when first sent to printer

[Bart105]

My HP Envy 7200e won't accept a print job without throwing out a Paper Size Error.  The only option is then to cancel the print job after which the first sheet of paper is ejected.   If I then resend the print job it will normally work. 

Resetting the printer (no power for 60+ seconds) occasionally works, but the error message always returns.

I see in other posts that the engineer needs to reach out via DM. Please contact me.

[Irfan_06]

Hi @Bart105,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that gives you an error before printing.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Bart105]

Hi,

Thanks for the advice.

Actually, the same issue happens when making a copy on the printer. Empty page comes out, and the same paper size error is shown on the screen. Does this mean there is a hardware error?

I've executed the steps you listed, but no success. The issue continues to produce.

Any advice?

Thanks!

Bart

[Irfan_06]

Hi @Bart105,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support