Paper size incorrect when first send to printer

[Diz4]

My HP Envy 7200e won't accept a print job without throwing out a Paper Size Error.  The only option is then to cancel the print job after which the first sheet of paper is ejected.   If I then resend the print job it will normally work.  This occurs when jobs are sent from Linux, Mac and Windows operating systems.  All paper size options are set to A4 and A4 paper is loaded.

[sandytechy20]

@Diz4 

Welcome to the HP support community.

I understand that you are getting a paper mismatch error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep m posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Diz4]

Settings all seemed good.  The power source removal, whilst switched on appeared to have worked when I printed from my Linux machine but sending a print from a Windows machine revealed the same problem.  It seems strange that the print that failed works after cancelling on the printer screen then resending the same print request, surely this must be a printer issue rather than the operating system of the sender

[Diz4]

The problem continues  from both my Linux and Windows machines.  It is intermittent but seems to occur for the first print from either machine.   The printer software is up to date.

[sandytechy20]

@Diz4 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers