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Dimeadozen
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Message 1 of 3
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Paper size mismatch

HP Recommended
Microsoft Windows 11

Hello,

I have a DeskJet 2725 printer. I've been having issues for months with it saying "paper size mismatch" every single time I try to print. Sometimes it works, but normally it doesn't. I've done all the things the virtual agent has said, but it's still not working. I have no idea what to do anymore. The printer is only about a year and half old, so it's out of warranty. But it's quite frustrating that it doesn't work so often. Is there a way to turn off paper size mismatch? I only ever really print letter size, sometimes it's 4x6. I can't even print diagnostic pages anymore. It's like there is a broken sensor or something. Is there a way to check this?  Thanks!

2 REPLIES 2
Repairatrooper
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Message 2 of 3
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HP Recommended

Have you confirmed that the paper size settings on the printer itself are correct?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Dimeadozen
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Message 3 of 3
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HP Recommended

Yes! I have checked both on my computer and within the Hp smart app to make sure they are correct. And have checked on the paper feed to make sure that where the paper goes in is lined up correctly. It’s like a sensor is misreading it and I’m not sure why. It’s not even two years old yet. 

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