Paper (suddenly) is not feeding printer (9015), even after rollers were cleaned.

[Schenk1]

I love my hp9015, and use it a lot. Suddenly, paper won't feed so I can't print or copy. I cleaned the rollers... I have tried a dozen times, sometimes I get a 'fill paper tray' message - but the paper tray IS full. I tried everything hp Support suggested, but nothing works. Do I have to update software? drivers? Need a new part? Thanks for any help.

[sandytechy20]

@Schenk1

Welcome to the HP support community.

I understand that your printer is not picking up paper, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.