Paper tray full but saying empty

[Tracey101]

Paper tray is full but saying empty, I've done all the troubleshooting to clean rollers etc but still not able to print

[Garp_senchau]

@Tracey101, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8025e All-in-One Printer is indicating that the paper tray is empty despite being full and cleaning the rollers hasn't resolved the issue, consider the following steps:

Reset the Printer: Sometimes, a simple reset can resolve many issues.

• Turn off the printer and disconnect the power cord from the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.

Check for Jammed Sensors: Paper tray sensors might be jammed or faulty.

• Make sure there are no torn pieces of paper stuck inside the printer, especially in areas around the sensors.
• Use a flashlight to check for any obstructions in these areas.

Ensure Proper Loading of the Paper Tray:

• Remove the paper from the tray, align the stack, and then reload it, ensuring that it sits flush against the right side of the tray.
• Adjust the paper width guides to ensure they rest gently against the paper stack without bending the paper.

Verify Paper Tray Settings:

• Ensure that the paper size and type settings in the printer driver match what is loaded in the tray.
• Check these settings through the HP software or via the printer’s Embedded Web Server by using its IP address.

Inspect for Physical Damage: Look for any physical damage or misalignment within the paper tray or printer that might prevent the tray from engaging properly.

Run a Paper Tray Test:

• Many HP printers have an automated tool to perform hardware diagnostics. Refer to your printer’s user manual to see if such a feature is available.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,