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‎08-12-2021 07:31 PM

HP Recommended
Product: M15w
Operating System: Microsoft Windows 10 (64-bit)

Paper won’t feed. It tries and just clicks. There are no paper jams and I’ve tried the power reset and I’ve cleaned the feed rollers already. 

Category:
1 person had the same question
2 REPLIES 2

‎08-21-2021 02:50 AM

HP Recommended

@Mbeil

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Try the steps from here: https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-21-2021 08:09 PM

HP Recommended

The pick up roller arm is attached to a gear.  The clicking noise is coming from a solenoid.  The solenoid releases the gears that are necessary to drive the pick up process.  If you hear a click, the roller should move.  If roller does not move, you will have to inspect the gear that drives the roller arm.  Located on the right side.  First, confirm that the pick up roller does not move.

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