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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Partial Print on A7 Envelopes - HP Deskjet 3700

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02-03-2023 04:07 PM - edited 02-03-2023 04:10 PM
I am attempting to print A7 envelopes using Microsoft Word. When I hit print, it only prints about an inch of text, and then sends the rest of the envelope through blank.
I have my print settings on Word as:
Landscape Orientation
5.25" x 7.25"
Narrow Margins
I am not using mail merge or an envelope template -- I simply typed the addresses into a custom size document.
At first I tried just printing in word as a Custom Size. Then after watching some YouTube tutorials, in my Control Panel under Devices and Printers, I went to "Print Server Properties" and made a custom form for "A7" so that I can select that under Microsoft word when I print. I am selecting my custom size under both "Printer Properties" and the general Microsoft Word Print Settings.
Within Printer Properties, I have also tried various paper types. The envelopes are "32lb BOND/80lb TEXT" paper, so they are thicker than printer paper but still relatively thin. I have tried using the Plain Paper, Other Matte Inkjet Paper, HP Matte Presentation Paper, and HP Photo Paper options, and no luck.
I have uninstalled and reinstalled the printer. I have plugged the printer directly into a wall outlet or in a power strip. I have connected to the printer over wifi or via usb. And still no luck! It is frustrating as I bought this printer to print on my envelopes for wedding save the dates (current project), invitations, thank yous, etc, and I am having no luck. Any suggestions are appreciated. Thank you!
02-14-2023 08:38 AM
Welcome to the HP support community.
Which operating system is installed on the computer to which this printer is connected?
Sandytechy20
I am an HP Employee