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11-25-2022 08:28 AM
Product: HP ENVY Inspire 7955e All-in-One Printer
I have recently purchased an HP Envy Inspire 7955 All-in-one printer, I have printed about 7 photos on it. The last photo I printed I received an error that said the photo tray was blocked and told to adjust and retry. I have searched for a solution to this and nothing seems to work. I have unplugged it, checked for obstructions, made sure the tray was seated properly and I still get the same error. I am unable to use the printer at all.
3 REPLIES 3
11-28-2022 07:14 AM
Welcome to the HP support community.
I understand that you want are getting a photo tray blocked error, I am glad to assist you.
As you have tried most of the troubleshooting and the issue still persists, you might have to perform a semi-full reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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