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‎10-12-2024 10:48 AM

HP Recommended

I installed a new HP Envy Inspire 7224e printer successfully.   I printed 2 pages from the printer.  No problem.  2 hours I added paper and got the photo tray blocked error.  I tried adjusting the photo tray.  Turned on and off the printer.  The error recurs and I cannot print nor copy.  Please advise.

1 REPLY 1

‎10-14-2024 02:10 PM

HP Recommended

Hi @JackTarn 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy Inspire 7224e is showing a "photo tray blocked" error, here are some troubleshooting steps you can try to resolve the issue:

1. Check Photo Tray for Obstructions

  • Remove and Inspect: Open the photo tray and remove any paper. Look for any obstructions or debris that might be blocking the tray.
  • Reinsert the Tray: Ensure the tray is inserted correctly. Make sure it clicks into place.

2. Check Paper Type

  • Make sure you're using the correct paper type for the photo tray. Sometimes, using the wrong size or type can cause errors.

3. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

4. Update Firmware

  • Check if there’s a firmware update available for your printer. Visit the HP Support website to download any updates.

5. Clear Printer Queue

  • If there are any stuck print jobs in the queue, they may cause issues. Go to Settings > Devices > Printers & Scanners, select your printer, and clear the print queue.

6. Check Settings in HP Smart App

  • If you’re using the HP Smart app, ensure that the settings for the photo tray are correctly configured. Sometimes, resetting the configuration can help.

7. Consult the Manual

  • Refer to the printer's manual for specific error codes and troubleshooting steps related to the photo tray.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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