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‎01-28-2021 09:17 AM

HP Recommended
Product: HP Envy photo 6234
Operating System: macOS 10.15 Catalina

I have an error message suggesting photo drawer is blocked. I have tried all the suggestions to clear any blockages (can’t find any blockages). Reset printer but error message still  showing. Any body have any further suggestions?

 

1 REPLY 1

‎02-09-2021 10:43 AM

HP Recommended

@Shaff1, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Photo Tray Problem' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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