Photo tray blocked

[PamA1]

I have an HP Envy 5660 that is having the same issue. I have tried ALL the above. Please help.

[Jeet_singh]

@PamA1,

Thank you for posting your query on HP Community,

This looks like a possible hardware failure with the printer. However, there is no harm in trying to perform an Advanced reset on the printer. 

We are going to provide you some additional steps via PM that are specific related to your product model.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

If you have tried to reset the printer and still having the issue. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Let me know if you need any further assistance. I'll be more than happy to help you.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dunc6]

I’m having the exact issue with my HP Envy 7645. I’ve tried the steps described and none have worked please could you send me details to hard reset the printer.

Thanks

[Raj1788]

@Dunc6

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, refer to this document: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/... for 'Photo Tray Problem' Error.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Jwh80]

I've tried your above recommendations without success.  What do I do now?

[Raj1788]

@Dunc6

This is a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

[diyGIRL]

I need help with this issue as well.  The photo tray moves smoothly.  I have removed the input tray and removed the photo tray, reinstalled the input tray and I still get the error.  I tried updating the firmware, and I got the message that it was up to date.  I reinstalled the photo tray and ensured it moved smoothly again.  Still get the error.  I lightly moved/cleaned the small plastic gear that operates the photo tray to ensure it was not binding.  Still get the error. 

[sandytechy20]

@diyGIRL

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Fred121]

i have followed all the steps below but still getting message photo tray blocked

[asmita6658]

Hi @Fred121

Welcome to the HP Support Community. 

Have you tried these steps? 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!