Photo tray blocked

[AlexAlldrSand]

Every time I restart and reset my printer I’m getting the same error message.  “Photo tray blocked”. It appears to be a software problem, as every time I restart the printer, or simply try to print a document, I hear a loud noise that sounds like the photo tray is slamming closed.  Then this error message pops up on the printer's screen:  "Photo tray problem:  The photo tray is blocked.  Please adjust the tray and try again."

So far I've tried the following:  (1) All of HP's instructions, including your own.  (2) I've run the "HP Print and Scan Doctor," but that doesn't help.  (3) I've uninstalled and then downloaded and re-installed HP's installation software and drivers.  None of these things helped.

Might this be related to the malware issue that HP notified its customers of last month?  I doubt it, as I've been able to print successfully up until a week ago.  But I did wonder if that might be contributing to the problem.

Any other suggestions?

Thanks,

Alex 

[Nal_NR]

Hi @AlexAlldrSand,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Photo tray blocked error.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[AlexAlldrSand]

It’s and HP ENVY inspire 

[Nal_NR]

Hi @AlexAlldrSand,

Thanks for sharing the details. 

The "Photo tray blocked" error on your HP ENVY Inspire printer can be frustrating, especially if it appears to be a software problem. Here are several steps to troubleshoot and potentially resolve this issue:

Step 1: Restart the Printer

1. Power Cycle: Turn off the printer and unplug it from the power source.
2. Wait: Leave it unplugged for at least 60 seconds.
3. Reconnect: Plug the printer back in and turn it on.

Step 2: Check the Photo Tray

1. Inspect the Tray: Open the printer and check if the photo tray is properly seated. Ensure there are no obstructions or debris.
2. Remove and Reinsert: Gently remove the photo tray and then reinsert it, making sure it clicks into place properly.

Step 3: Update Printer Firmware

1. Check for Updates: Ensure your printer firmware is up to date. You can do this through the printer’s control panel or the HP Smart app.
2. Install Updates: If an update is available, follow the instructions to download and install it.

Step 4: Software Reset

1. Reset through Settings:
   • Go to the printer’s control panel.
   • Navigate to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
   • Confirm the reset and allow the printer to restart.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @AlexAlldrSand,

Please find the next set of steps below. 

Step 5: Reinstall Printer Software

1. Uninstall: On your computer, uninstall the HP printer software.
2. Download: Go to the HP Software and Driver Downloads page and download the latest software for your printer model.
3. Reinstall: Install the downloaded software and follow the on-screen instructions to set up the printer again.

Step 6: Check for Paper Size and Tray Settings

1. Printer Settings:
   • On the printer’s control panel, navigate to Settings > Paper Handling.
   • Ensure the paper size and type settings match what is loaded in the photo tray.
2. Printer Software:
   • In the printer software on your computer, check the print settings to ensure the correct paper size and tray are selected.

If none of the above steps resolve the issue, it might be necessary to contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.