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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Poor output sheet capacity of the 9025e / Any possible tray ...

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05-18-2023 08:01 AM - edited 05-18-2023 08:01 AM
Purchased the 9025e printer yesterday. Even at the FULL extension, which is 10.75", it is NOT sufficient to handle a print job of @25 pages before the pages become misaligned and start pushing themselves off the tray and onto the floor. I regularly need to print jobs of @100 pages and have had to temporarily rig my own tray extension using my previous HP output tray and duct tape. I will need to return this printer soon unless HP can advise if there is some sort of 9025e-compatible HP tray extender that could be inserted into the 9025e to accomodate larger print jobs, like the 100 page output capacity as the HP specs indicate for this model
05-23-2023 09:28 AM
Hi @czweaver,
Welcome to the HP Support Community.
I suggest that you **bleep** and check if there is an alternate option.
I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
Take care and have a great day ahead!