Possible Tech-Support Scam?

[PWorthy]

Hey everyone!

I recently contacted HP Support to get a replacement/repair for my broken printer which was under warranty. I called the number [content removed] which I got from the HP website. When I called, they told me that they would send me a replacement printer, since my broken printer seems to have an issue with its hardware. The tech support person then said that they need $1 for the new unit and they sent me an email with a form to put my debit card information in. 

Even though I called the right number, this still seems really sketchy to me. Has anyone else gone through this? And if so, did you have to pay that $1? Just in case you need it, the email that sent me the form was [content removed]   and the website it sent me to was [content removed]   

Thank you for all your help! 

[Dragon-Fur]

@PWorthy 

Welcome to the HP User Community.

Could be OK - could be not OK.

We cannot judge - we are not HP Support.

All the private information (numbers / addresses / links) should be removed from your message.

We are a very public website - scam or not - private information should not be posted here...

Regardless, I've sent your concern to the moderator group for Review.

Hang in there...

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Question / Concern Answered, Click "Accept as Solution"

[PWorthy]

Alright, thank you very much; Sorry for including that, I won't include any of that stuff next time!  

[Dragon-Fur · Accepted solution]

@PWorthy 

No worries.

"Anyone  hear of this practice?"

Yes, it is common that a company might require a $1 charge - this establishes a credit check in case something goes wrong later.  What could possibly go wrong?  Depends on the situation. The situation might include a possible return of goods, a device, a "something" that must be verified, processed.  The $1 charge proves the credit information provided by the customer is legitimate in case it's needed later.

The $1 check / charge is not important in this context until / unless you establish that you are dealing with HP Support and that you wish to continue with the process.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[PWorthy]

Cool! That makes me feel a lot better. I know that I called the correct phone number because I just copied/pasted it, but it still seemed suspicious to me that they would ask for my bank information. Thanks again!