Premium Matte Inkjet Paper

[LeeBee386]

I want to print on extra high quality Finestra Art paper but the paper jammed.  What is the best setting for heavy photo paper?

[Dragon-Fur]

@LeeBee386 

Welcome to the HP English Community --

Your fancy art paper might worth more than your old printer.

More important, the paper might not be supported by the printer.

In particular, the "matte" surface might not be something the printer can handle in combination with paper type Photo Paper

The printer supports paper type Brochure Matte - standard paper size (A4 / Letter) at 180 gsm.

"You might not be able to get there from here."

Printer Specifications for HP OfficeJet Pro 8700 Printers

Photo paper

220 to 280 g/m2 (80 lb bond)

Up to 50 sheets (17 mm [0.67 inch] stacked)

OK -

If the paper size, type, and weight is supported,

Check next the Tray and Paper Settings

Paper Size / Type can be checked at the printer control panel right after the paper is changed or when the tray is opened for a few seconds and then closed.

OR

Check / Adjust the Tray and Paper settings in the Embedded Web Server (EWS).

You might get away with selecting paper type "Specialty Paper - Matte".

The paper weight must be supported - there might be a tiny bit of leeway, but 300 gsm paper likely won't be accepted no matter what you do with the paper settings.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8720 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[LeeBee386]

Thank you for your quick and prodigious reply.  The paper is only 230 gsm so I'm hoping these directions will get me there from here. 

[Dragon-Fur · Accepted solution]

@LeeBee386 

You are welcome.

Good news then - there might be a path forward.  ✔️

Try (in EWS) the "Specialty Paper - Matte" or possibly the Brochure - matte.

In your print software, the same thing applies - do not choose photo paper - this printer model does not support matte photo paper.  Same general rules - try to find a "not photo" paper that the printer software will accept in combination with the paper size.

General Example - HP Smart - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

Example - HP Smart - Windows - Scan > Import (photo) - Edit option sets

HP_Smart_Win_Scan_Edit_Image_Set_3

Relevant to Windows

Example - Microsoft Photos - Windows - Photo Edit / Print Options

Photos_Edit_Options_Adjust_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"