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05-21-2023 06:33 PM - last edited on 05-26-2023 05:00 AM by JessikaV
My print cartridge is stuck and wont move. I can see the print roller thing moving but it's not seated in the gear that moves the cartridge to the left so my cartridge tray cannot move. I cant reseat the roller into the gear myself. Also, a cartridge is sticking out and wont reseat and i cant remove it because the cartridge tray is stuck on the right side of the printer.
05-22-2023 10:59 PM
Welcome to the HP Support Community.
I'd like to help!
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Check for obstructions in the carriage path
Remove any loose paper or obstructions that might be blocking the carriage path.
If the Cancel button on the control panel is lit, press it and wait until the printer is silent.
Turn off the printer, and then disconnect the power cord.
Open the cartridge access door to get to the carriage inside the printer.
EXAMPLES OF A CARTRIDGE ACCESS DOOR
Make sure the carriage is not obstructed by gently sliding the carriage side to side.
Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
Do not tilt an ink tank printer when attempting to remove obstructions as ink might spill.
EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
If the carriage has a latch, gently press it down to make sure it is locked into place.
If the carriage latch of an ink tank printer is secured, do not press down on it to avoid printer damage.
EXAMPLES OF THE CARRIAGE LATCH
If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
Do not force the carriage to move if it is locked or stuck. This can damage the printer.
Close the printer door.
Reconnect the power cord, and then turn on the printer.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Hope this helps! Keep me posted for further assistance.
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