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‎11-10-2021 08:42 PM

HP Recommended
Product: Officejet Pro 8020
Operating System: macOS 11.0 Big Sur

Why is it that when I print a document that is 13.5cm x 27cm (square ratio card template) on normal printer paper, it aligns and prints in the perfect position.  But when I make zero changes except to use light weight cardstock instead, the printing position shifts down?  This is not an isolated incident (if the card gets a bit stuck) - it happens EVERY time and prints in exactly the same (incorrect) position?  It does not make sense to me... please help.

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1 person had the same question
1 REPLY 1

‎11-12-2021 11:33 PM - edited ‎11-12-2021 11:34 PM

HP Recommended

Are you changing the paper type to cardstock when you go to print on cardstock media? I ask because while you said you made no changes, I wanted to confirm that. If you have not tried setting paper type to cardstock I would do that to see if it makes a difference.

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