• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Locked

‎11-10-2021 08:42 PM

HP Recommended
Product: Officejet Pro 8020
Operating System: macOS 11.0 Big Sur

Why is it that when I print a document that is 13.5cm x 27cm (square ratio card template) on normal printer paper, it aligns and prints in the perfect position.  But when I make zero changes except to use light weight cardstock instead, the printing position shifts down?  This is not an isolated incident (if the card gets a bit stuck) - it happens EVERY time and prints in exactly the same (incorrect) position?  It does not make sense to me... please help.

Category:
1 REPLY 1

‎11-12-2021 11:33 PM - edited ‎11-12-2021 11:34 PM

HP Recommended

Are you changing the paper type to cardstock when you go to print on cardstock media? I ask because while you said you made no changes, I wanted to confirm that. If you have not tried setting paper type to cardstock I would do that to see if it makes a difference.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.