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Message 1 of 4
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“Print cartridge cannot move” but it does

HP Recommended
HP 8710

Morning!  Paper jammed (6 sheets, no tears), and I removed them.  Then, I got the “print cartridge cannot move” message.  I did everything I could think of (see if the machine system needed updating (no), overnight power off cords removed both ends, machine plugged into the wall, not power bar, popped the printer carts out and returned them, opened every orifice I could find to look for shreds of paper).  Then, for some reason, the cartridge mechanism started to move yet the “cannot move” message still shows up, and I’m not able to print.  2016 purchase date - she’s been a steady no-problem machine.

 

Help would be greatly appreciated!  Thank you,

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HP Support Agent
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Hi @KK8152,

  

If you have already performed the steps from the document  'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 4
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Hi - mea culpa...an extra set of eyes found the paper jam.  Life is good!  Thank you.

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HP Support Agent
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That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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