Morning! Paper jammed (6 sheets, no tears), and I removed them. Then, I got the “print cartridge cannot move” message. I did everything I could think of (see if the machine system needed updating (no), overnight power off cords removed both ends, machine plugged into the wall, not power bar, popped the printer carts out and returned them, opened every orifice I could find to look for shreds of paper). Then, for some reason, the cartridge mechanism started to move yet the “cannot move” message still shows up, and I’m not able to print. 2016 purchase date - she’s been a steady no-problem machine.
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