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HP Recommended
HP Officejet Pro 7740
Microsoft Windows 10 (64-bit)

HP Officejet Pro 7740 completely messes up the order of documents in the output tray.


This is not a print order issue. It will print pages in the correct order.  So for a 10 page document it will print page 10 down to 1 in the right order.  However, pages randomly push out pages under those already in the tray e.g. page 6 will push under page 9 and 3 under page 7 for example. 


In the image below you can see the output tray is not very big.  It seems like the pages don't always get fully pushed out into the tray for the next page to push out on top of....




This means the order of any long document is totally messed up and if I print two longish documents I have to sit for a couple of minutes after printing to sort the documents out.  It's driving me nuts !


Has anyone else suffered the same issue with this or any similar printer or provide any fix?


To me this seems like the printer is not really fit for purpose if it can't output pages in the right order !!

HP Recommended



Welcome to the HP support community.


This seems to be a printer driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app

Click here to download the the Smart app.


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

HP Recommended

This is often caused by the type of media being used. Paper that has been exposed for long periods of time can get either really dry or humid and then stick together. I have seen cases where the paper is so dry that just the act of feeding it through the printer causes it to stick to the top of output bin. Can also happen if static fingers are damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

HP Recommended



Followed your instructions ...


The printer now says " Driver is unavailable" below it, although it prints fine.


I've printed out a 5 page document and the order in the tray is 3, 2, 1, 4, 5


Sorry, but I'd say that has not worked

HP Recommended



It's a new printer.  I don't see how the static fingers could have been damaged.  


I've visually inspected and they look undamaged


I can see your reasoning...

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