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‎12-21-2022 10:23 AM

HP Recommended

Help!  My printer says it has a jam, however it does not.  I have tried to reset it and this has not worked.  What do I do?  Thanks

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1 person had the same question
1 REPLY 1

‎12-26-2022 05:05 AM

HP Recommended

Hi @MaggieT382,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Operating system installed on the computer connected to the unit.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the screen shot of the error message.

Take care and have a great day ahead.

Rainbow23 - HP Support.
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