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‎03-18-2025 08:59 AM

HP Recommended
Product: M609X
Operating System: Microsoft Windows 11

Hello,

 

I have an HP M609X that is about a decade old. Suddenly, the printer triggers an error:

13.D3.FF Jam in standard rear door.

 

I have followed the directions of opening the rear door. No paper.

Pulled out the fuser. No paper.

Opened the front cover and removed the toner. No paper.

Opened Tray 2 and released the duplex tray. No paper.

 

So it is telling me there is a jam, but I cannot for the life of me find any paper anywhere in the printer.

 

Any help you can provide would be appreciated.

Category:
1 REPLY 1

‎03-18-2025 01:23 PM

HP Recommended

Run a Manual sensor test that can help you to determinate what paper detection sensor is causing jam

 

https://www.laserexpressinc.com/manuals/HP/hp-lj-ent-e60xxx-e625xx-e626xx-troubleshooting-manual.pdf 




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