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‎09-17-2021 04:33 AM

HP Recommended
Product: Printer Officejet 8715
Operating System: Microsoft Windows 10 (64-bit)

Hello together the printer does not work with hp photo paper 180 gramms.

the settings in the print job are correct. any other solutions?

the paper feed does not work.

all other normal papers work - also photo paper in postcard size.

greetings clint

1 REPLY 1

‎09-20-2021 08:01 AM

HP Recommended

@clint2177, Welcome to the HP Support Community! I’m here to help.

 

According to the printer specifications, this model printer does not support printing on 180gms photo paper.  Refer to Paper-handling specifications for info.

 

Kindly use 220 to 280 g/m2 (80 lb bond) photo papers. Use HP photo papers. You may visit Hp Store to order compatible photo papers.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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