Printer Ribbon stuck in a corner.

[YogendraW1]

I am unable to print anything from thsi printer. When I start the printer, it display message - Remove jammed paper. I check multiple time, there is no paper jam. IF I proceed further i get printer Failure 0x6100004a' error message displays on the printer control panel

[Kuroi_Kenshi]

Hi @YogendraW1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure the Cartridge Access Door is Closed:

• Open the cartridge access door.
• Remove the paper path cover and check for any torn paper, labels, or other obstructions.
• Reinsert the paper path cover, ensuring it is fully inserted.
• Close the access door securely.

Clear the Error Message:

• Press the power button to turn off the printer.
• With the printer off, open the cartridge access door.
• Turn on the printer and wait for the carriage to move.
• While the printer is on, unplug it from the power source.
• Remove the ink cartridges carefully and set them aside.
• Turn on the printer again and wait for it to complete the start-up sequence with the access door still open.
• Once the printer is idle, reinstall the ink cartridges. If the error persists, repeat these steps up to three times

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,