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12-12-2022 10:23 AM - edited 12-12-2022 10:47 AM
It appears my current printer has mechanical alignment failure. Every time I printed up a B/W or color print, it came out with several horizontal line blocks on the page. I have tried to get the printhead and alignment cleaned several times via HP Smart settings and I still received the same horizontal line blocks on a page. There is no paper jam or anything else. The paper went through normally while printing but something is causing the printer to skip a line and creating a linear horizontal block, then printing a line of text, then skipping a line and creating another block.
The warranty on this printer expired in 2021. I'm dumping this printer for a new one. There is no way to repair the mechanical parts of the printer that is causing this problem.
Addendum: I added two scanned images to show you what these look like.
12-16-2022 05:30 AM
Welcome to the HP support community.
I understand that you are getting an alignment failure error, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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