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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer automatically reads only 5 x 7 in size for printing....

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05-27-2021 01:13 AM
Hp deskjet 4100 series printer
unable to make A4 size prints as printer automatically reads just 5 x 7 inch size . If I change the paper tray settings to A4 size then printing shows error.
05-27-2021 11:18 AM
If you are using HP Smart, adjust the paper settings using the Embedded Web Server (EWS) to tell the printer about your paper.
EWS is available from your browser and from within HP Smart.
For example
Open the printer Tray.
If not done, Load the correct paper size into the printer according the instructions in the User Guide.
Close the tray.
For those printers that include a Display panel,
Evaluate the message on the printer – change / verify the paper setting.
What else?
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Tab Settings > Preferences
Tray and Paper Management
As Available: Check / Adjust settings in Advanced
Click Apply to save changes
Android might be similar...
EWS - HP Smart for Mobile - iOS
Open HP Smart (for mobile)
Open Settings
Open Add / Set Up a Printer
Scroll down, Click, Tray and Paper
As Available: Check / Adjust settings in Advanced
Click Apply to save changes
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP DeskJet Plus 4100 All-in-One series
OR
Enter the type and name of your HP device
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