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Printer can't pick up the paper after paper jam removal

HP Recommended
HP Envy 7134
Microsoft Windows 10 IOT

Hello, I have just removed a paper jam and now the printer is trying to print and you can hear the wheels turning but it can't pick up the paper. Also it doesn't recognise when there is no paper in the tray. 

 

Any tips on what to do?

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HP Recommended

@Kate855 

 

Known solutions, presented in the order to be completed.

Document includes Step 4 to Reset the printer:

A 'Paper Jam' Error Displays

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7134 All-in-One Printer 

 

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Dragon-Fur

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