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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

Printer continuously throwing error 0x6100004a even after multiple tries on clearing the paper jam procedures.

1 REPLY 1
HP Recommended

Hi @Sitammu 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code 0x6100004A typically indicates a paper jam or a problem with the print mechanism on your HP printer. If you've already tried clearing paper jams and the error persists, here are some additional troubleshooting steps you can follow:

1. Double-Check for Paper Jams:

  • Check All Paper Paths: Open all access doors and trays to ensure there are no small pieces of paper stuck inside.
  • Check the Input and Output Trays: Sometimes, paper can get lodged in these areas.

2. Inspect the Print Head and Carriage:

  • Check the Print Head: Make sure the print head moves freely. If it’s jammed, gently move it to see if it gets unstuck.
  • Look for Obstructions: Remove any objects or debris that might be obstructing the carriage.

3. Reset the Printer:

  • Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

4. Run Printer Maintenance:

  • If your printer has a maintenance menu, run any available cleaning or maintenance tasks. This can sometimes help resolve internal issues.

5. Check the Printer's Rollers:

  • Inspect the rollers for any wear or damage. Clean them gently with a lint-free cloth to remove dust or debris.

6. Check Firmware Updates:

  • Ensure your printer’s firmware is up to date. You can check for updates via the HP Support website or the HP Smart app.

7. Factory Reset the Printer:

  • If the issue persists, you might want to perform a factory reset. Refer to your printer's manual for specific instructions on how to do this.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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