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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer continuously throwing error 0x6100004a

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1 REPLY 1
10-31-2024 04:02 PM
Hi @Sitammu
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0x6100004A typically indicates a paper jam or a problem with the print mechanism on your HP printer. If you've already tried clearing paper jams and the error persists, here are some additional troubleshooting steps you can follow:
1. Double-Check for Paper Jams:
- Check All Paper Paths: Open all access doors and trays to ensure there are no small pieces of paper stuck inside.
- Check the Input and Output Trays: Sometimes, paper can get lodged in these areas.
2. Inspect the Print Head and Carriage:
- Check the Print Head: Make sure the print head moves freely. If it’s jammed, gently move it to see if it gets unstuck.
- Look for Obstructions: Remove any objects or debris that might be obstructing the carriage.
3. Reset the Printer:
- Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
4. Run Printer Maintenance:
- If your printer has a maintenance menu, run any available cleaning or maintenance tasks. This can sometimes help resolve internal issues.
5. Check the Printer's Rollers:
- Inspect the rollers for any wear or damage. Clean them gently with a lint-free cloth to remove dust or debris.
6. Check Firmware Updates:
- Ensure your printer’s firmware is up to date. You can check for updates via the HP Support website or the HP Smart app.
7. Factory Reset the Printer:
- If the issue persists, you might want to perform a factory reset. Refer to your printer's manual for specific instructions on how to do this.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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