Printer continuously throwing error 0x6100004a

[Sitammu]

Printer continuously throwing error 0x6100004a even after multiple tries on clearing the paper jam procedures.

[Sneha_01]

Hi @Sitammu 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x6100004A typically indicates a paper jam or a problem with the print mechanism on your HP printer. If you've already tried clearing paper jams and the error persists, here are some additional troubleshooting steps you can follow:

1. Double-Check for Paper Jams:

• Check All Paper Paths: Open all access doors and trays to ensure there are no small pieces of paper stuck inside.
• Check the Input and Output Trays: Sometimes, paper can get lodged in these areas.

2. Inspect the Print Head and Carriage:

• Check the Print Head: Make sure the print head moves freely. If it’s jammed, gently move it to see if it gets unstuck.
• Look for Obstructions: Remove any objects or debris that might be obstructing the carriage.

3. Reset the Printer:

• Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

4. Run Printer Maintenance:

• If your printer has a maintenance menu, run any available cleaning or maintenance tasks. This can sometimes help resolve internal issues.

5. Check the Printer's Rollers:

• Inspect the rollers for any wear or damage. Clean them gently with a lint-free cloth to remove dust or debris.

6. Check Firmware Updates:

• Ensure your printer’s firmware is up to date. You can check for updates via the HP Support website or the HP Smart app.

7. Factory Reset the Printer:

• If the issue persists, you might want to perform a factory reset. Refer to your printer's manual for specific instructions on how to do this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support