• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

HP Officejet Pro 6978 started by saying paper jam.  Cannot find a paper jam.  Printer wouldn’t power off so I unplugged it. Now I have a Printer Failure 0x6200004a.   Can I do something to fix this or do I need to get a service?

1 REPLY 1
HP Recommended

Hi @PBakes ,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the printer failure error.

 

Follow the steps mentioned below.

 

Step 1: Check for obstructions in the carriage path

  • Clear obstructions from the carriage area inside the printer.
  • With the printer on, disconnect the power cord from the rear of the printer.
  • Open the door to access the carriage inside of the printer.
  • Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Obstruction inside the printer

  • Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Moving the carriage from side to side

  • Close the carriage access door.
  • Reconnect the power cord to the rear of the printer, and then turn the printer on.
  • If the error persists, continue to the next step.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.