Printer error message

[Alicia132]

I have a HP Officejet Pro 8610 with a paper jam error message I have cleared out all of the paper but the code won't go away, help!

[Raj_05]

Hi @Alicia132,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've cleared out all visible paper jams and the error message persists on your HP Officejet Pro 8610, there are a few steps you can take to troubleshoot and resolve the issue.

• Power Cycle: Turn off the printer, unplug it from the power source, and wait for about 2-3 minutes. Then, plug it back in and turn it on again. Sometimes, this simple step can reset the printer and clear out any lingering error messages.
• Check for Small Paper Pieces: Sometimes, tiny shreds of paper can get stuck inside the printer and trigger the jam error. Use a flashlight to carefully inspect all areas of the printer, including the paper trays, cartridge area, and the rear access panel. Remove any small bits of paper or debris that you find.
• Reset the Printer: Many HP printers have a reset option that can help clear error messages. Try accessing the printer's menu or settings and look for a "Reset" or "Restore Defaults" option. Follow the prompts to reset the printer to its factory settings.
• Update Firmware: Ensure your printer has the latest firmware installed. Sometimes, outdated firmware can cause various issues, including false paper jam errors. Visit the HP support website, enter your printer model, and download/install any available firmware updates following the provided instructions.
• Inspect Sensors and Rollers: Paper jam sensors and rollers can sometimes get stuck or become dirty, leading to erroneous error messages. Carefully inspect these components for any signs of obstruction or damage. Clean them gently with a soft, lint-free cloth dampened with water or isopropyl alcohol if necessary.

By following these steps, you should be able to troubleshoot and resolve the paper jam error on your HP Officejet Pro 8610.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support