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‎08-29-2022 07:02 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

My envy pro keeps having error message after paper jam is cleared

Category:
1 REPLY 1

‎09-01-2022 03:04 AM

HP Recommended

@Sherri73

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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