Printer gave false paper jam message

[Glory15]

I have an HP Envy 7640 with a message saying there is a paper jam. Went through all the steps given to fix it and message is still there. Even unplugged and replugged the printer to check for a false error message. Anyone have any advice on what to do next?

[Kuroi_Kenshi]

Hi @Glory15,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer's error message!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Hidden Paper & Debris

Even a small piece of paper can trigger the error.

• Turn off the printer and unplug it.
• Open the paper tray, rear access door, and ink cartridge area.
• Use a flashlight to check for tiny scraps of paper or dust.
• Roll the paper feed rollers gently to see if anything is stuck.

Clean the Paper Feed Rollers

• Use a lint-free cloth slightly dampened with water to wipe the rollers.
• Dry them completely before turning the printer back on.

Reset the Printer

• Unplug the printer from power for at least 2 minutes.
• Plug it back in and turn it on.

Check the Paper Sensor

• Sometimes, the paper jam sensor can get stuck or misaligned.
• Tap the printer lightly on the sides and back to free a stuck sensor.

Update Firmware

• Download the latest firmware from HP’s support site.
• Install it and check if the issue resolves.

Try a Hard Reset

If the error persists:

• On the printer touchscreen, go to:
  • Setup > Printer Maintenance > Restore Defaults
• Select Restore Factory Defaults, then restart the printer.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,