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HP Recommended
HP ENVY Photo 7155 All-in-One Printer
Microsoft Windows 11

I have to many printing requests in Q. how do I delete them??

2 REPLIES 2
HP Recommended

Hi @dinehlga,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

If your HP printer has too many print jobs stuck in the queue, you can clear them using the following steps:

 

Method 1: Using the Print Queue Window

Open the Print Queue:

  • On your computer, go to the Control Panel > Devices and Printers.
  • Locate your printer, right-click it, and select See what's printing.

Cancel Individual Jobs:

  • In the print queue window, right-click each job and select Cancel.

Clear the Entire Queue:

  • Alternatively, click on the Printer menu in the top-left corner and select Cancel All Documents.

 

Method 2: Restart the Print Spooler Service

Stop the Print Spooler:

  • Press Windows + R, type services.msc, and press Enter.
  • Scroll down and locate Print Spooler. Right-click it and select Stop.

Delete Pending Print Jobs:

  • Open File Explorer and go to:
  • Delete all files in this folder.

Restart the Print Spooler:

  • Go back to the Services window, right-click Print Spooler, and select Start.

 

Method 3: Update the printer firmware.

 

Kindly refer to the steps on this link to update the printer firmware.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

  

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

This link is likely more useful to you @dinehlga  as it includes the actual folder location, so you do not have to guess.

 

https://www.microcenter.com/tech_center/article/9796/how-to-manually-clear-the-print-queue-in-window...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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