Printer is not feeding the paper properly. Paper is getting jam as it tries to exit the printer

[jackie1256]

all in one desktop 24-cr00

[Raj_05]

Hi @jackie1256,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is having trouble with paper feeding and jamming. Here are some steps you can take to troubleshoot this issue.

Check for Obstructions:

• Open the paper tray and inspect the feed rollers and paper path for any obstructions or debris.

Remove Jammed Paper:

• Gently pull out any jammed paper from the printer. Be careful not to tear the paper.

Clean the Feed Rollers:

• Use a lint-free cloth lightly moistened with water to clean the feed rollers. Allow them to dry completely before trying to print again.

Check Paper Type and Size:

• Make sure you are using the correct type and size of paper recommended for your printer.

Adjust Paper Guides:

• Ensure the paper guides in the paper tray are adjusted to fit the paper size properly. If the guides are too tight or too loose, it can cause paper jams.

Check the Paper Tray:

• Ensure that the paper is not overfilled and that the paper stack is aligned properly.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer on the HP website and install them.

Restart the Printer:

• Sometimes a simple restart can resolve paper feeding issues. Turn off the printer, wait for a minute, and then turn it back on.

Inspect the Paper Path:

• Look inside the printer for any pieces of paper or foreign objects that may be causing the jam.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support