Printer issue

[PostalIris]

I have paper in the main tray to print but the printer keeps sending me a message that the printer is out of paper but it’s not. I keep pushing paper up in the tray so the printer will recognize that paper is in it. 

[Max3Aj]

@PostalIris, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're receiving an "Out of Paper" error even though there's paper loaded in the main tray. This is a common issue and can usually be resolved with a few simple steps. Let's walk through them:

Check Paper Condition and Loading

• Make sure the paper is not curled, wrinkled, or damp.
• Fan the stack of paper to prevent sheets from sticking together.
• Load the paper correctly into the tray and ensure it’s aligned with the paper width guides.
• Avoid overfilling the tray.

Clean the Paper Feed Rollers

Dust or debris on the rollers can prevent the printer from picking up paper.

Reset the Printer

Sometimes a simple reset can clear the error.

• With the printer on, disconnect the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn the printer on.

Update Printer Firmware

Outdated firmware can cause miscommunication between the printer and tray sensors.

• Visit: Official HP® Drivers and Software Download | HP® Support
• Enter your printer model and download the latest firmware.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support