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My printer constantly has an error message coming up saying there’s a paper jam. There isn’t a jam at all. I’ve cleaned the rollers as described in another post but it still doesn’t print. Any tips or do I need a new printer? It’s only about 4 years old. Thanks 

1 REPLY 1
HP Recommended

 Hi @Kaz110 ,

 

Requesting for serial Number PC/Notebook/Laptop

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number in a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Gaya1239

HP Support  


A_Gayathri
HP Support Community Administrator.
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