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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer jam message but no paper in it

Create an account on the HP Community to personalize your profile and ask a question
11-21-2023 10:57 AM
My printer constantly has an error message coming up saying there’s a paper jam. There isn’t a jam at all. I’ve cleaned the rollers as described in another post but it still doesn’t print. Any tips or do I need a new printer? It’s only about 4 years old. Thanks
11-23-2023 12:40 PM
Hi @Kaz110 ,
Requesting for serial Number PC/Notebook/Laptop
Welcome to the HP support community.
Please help us with the laptop serial number or the product number in a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Gaya1239
HP Support
A_Gayathri
HP Support Community Administrator.