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‎08-05-2022 10:53 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

When trying to print a picture from my phone, the HP Envy Photo 7858 printer keeps asking to load photo paper when there’s photo paper already.  How do I solve this?

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2 people had the same question
2 REPLIES 2

‎08-05-2022 11:25 PM

HP Recommended

Hi,

What exact paper is currently loaded into the tray? Photo Paper of which size?

 

Please open and close the Paper Tray and evaluate the shown prompt, make sure the prompt indicate the correct Paper Size and Type as the used paper, if the prompt indicate any other value press No or Edit and set the correct paper settings, then check for any difference.

 

Shlomi



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‎08-08-2022 12:18 PM

HP Recommended

Hi ShlomiL, 

I am using 4x6 HP premium plus photo paper loaded in the photo paper tray.  I also have 8.5 x 11 paper in the regular paper tray.  

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