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- Printer keep asking to load photo paper

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08-05-2022 10:53 PM
Product: HP ENVY Photo 7858 All-in-One Printer
When trying to print a picture from my phone, the HP Envy Photo 7858 printer keeps asking to load photo paper when there’s photo paper already. How do I solve this?
2 REPLIES 2
08-05-2022 11:25 PM
Hi,
What exact paper is currently loaded into the tray? Photo Paper of which size?
Please open and close the Paper Tray and evaluate the shown prompt, make sure the prompt indicate the correct Paper Size and Type as the used paper, if the prompt indicate any other value press No or Edit and set the correct paper settings, then check for any difference.
Shlomi
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