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10-04-2022 02:27 PM
Im having the same problem. My OfficeJet Pro says there's a jam, but I see one. My ink cartridge is stuck all the way to the right and I cannot move it more than an inch. That may mean something to do with it. But so far HP has been about as helpful as poking you eye with a stick. I think I'm gonna drop it off a cliff near HP and get another printer. Non-HP.
10-04-2022 02:29 PM
Welcome to the HP Community Forum.
From your printer's Troubleshooting category > Topic Jams and Feed Problems
Paper Jam Error - Solutions Presented in the order to be completed / considered
note:Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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