• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-20-2022 01:54 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

The printer keeps giving the message out of paper, that it prefers ColorLok paper. It is not accepting multiuse paper that is not HP. It has been accepting other papers until now when I am trying to use Home Depot paper, 20 pound, 98 brightness. I have tried various options in the media box on the print set up. The plain setting has always worked no matter what paper I am using. Please help me get this printer to recognize that paper is in the tray. Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2022 06:15 PM

HP Recommended

Great advice. Now how do I clean this? Thanks.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-20-2022 04:42 PM

HP Recommended

It is highly unlikely that the printer is rejecting the paper because it is not HP. More likely you have an issue such as a damaged flag or dirty sensor that is preventing the recognition of paper. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎01-20-2022 06:15 PM

HP Recommended

Great advice. Now how do I clean this? Thanks.

Was this reply helpful? Yes No

‎01-20-2022 07:07 PM

HP Recommended

I don’t need you to tell me how to clean it. I opened it up and took a can of air spray and sprayed everything I could see. I wiped surfaces and wheels and bars and every flat surface I could reach. I plugged it in, held my breath, and it grabbed a non HP paper and printed!!! I accept your help as a solution!  Thank you!!! Wise one!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.