Printer not picking up photo paper

[Twiglets84]

My printer doesn’t pick up photo paper at all. I’ve tried everything! It just doesn’t grab it and doesn’t recognise there’s paper there. 
Any ideas? 

[Nal_NR]

Hi @Twiglets84,

Welcome to the HP Support Community. 

I'd like to help!

To resolve the issue, confirm the print settings in the photo app you are using, such as selecting the photo paper tray, paper type, and paper size are set for your print job.

Step 1: Load photo paper in the photo tray

Load photo paper in the photo paper tray to help ensure that it is picked up by the printer correctly.

1. Turn the printer on if it is not already on.

Pull the photo tray inside the input tray toward you to open it as far as possible.

NOTE:

If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.

Figure : Pull out the photo tray inside the input tray

Slide the paper width guides to their outermost positions.

Figure : Slide the paper-width guides to their outermost positions

Load the photo paper with the short edge forward and the print side down into the photo tray.

NOTE:

For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.

Figure : Load photo paper in the paper tray with the print side down

Slide the paper forward until it stops.

NOTE:

Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.

Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.

Figure : Adjust the paper-width guides

Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Twiglets84,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!