Printer not printing double sided

KerryCoop · ‎06-17-2025

Printer not printing double sided. Prints 2 pages even though print on both sides option is selected (PDF). Word.doc prompts to Manually Print on both sides and to reload paper when prompted. I have restarted printer to see if that fixes problem but does not. Using the HP Smart Print Option

Repairatrooper · ‎06-17-2025

Try this:

On your computer, go to control panel, right click on devices and printers and select open from the drop down menu. Right click on the icon for your printer and select Printer properties from the drop down menu. Click on the device settings tab and scroll down till you find the setting "Duplex Unit" and change to installed.

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KerryCoop · ‎06-18-2025

Under device settings tab there was no setting for Duplex Unit". The only setting under Installable Options was "Status Notifications: on

Repairatrooper · ‎06-18-2025

Can you confirm what driver is installed? Your description suggests that you may have an Microsoft IPP driver installed and not the correct HP driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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