Printer not printing

[Erica_-3830]

The paper feeds in crookedly, and then I get an out of paper error or a paper jam error.

I have tried all the suggestions for resolving but with no success.

thank you! 

note: I cannot edit the product name. It is the office jet 3830

[Kumar0307]

@Erica_-3830, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. Let us try these steps:

Make sure the paper is fed correctly. Refer to - Loading Paper and Envelopes

Check if you are using compatible paper. Use regular paper to print.

You may check the supported paper types and paper size on - Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

To resolve a paper jam - Paper Jam Error

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!