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- Printer Paper Jams & Feed Issues
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03-23-2023
08:04 PM
- last edited on
05-03-2023
12:12 PM
by
JessikaV
Product: HP OfficeJet 3830 All-in-One Printer
The paper will feed through about an inch and then stop but the white roll bar will continue to spin without the paper. The only way a sheet will actually print is if I guide it through. It’s an OfficeJet 3830. What do I do to get the paper to catch?
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