• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-08-2021 10:35 AM

HP Recommended
Product: Color Laser MFP 179fnw
Operating System: macOS 10.15 Catalina

I just bought and installed a new Color Laser MFP 179fnw. I extracted the paper tray, loaded it with some paper (A4), then tried to push it back into its slot. It went up to the beginning of the transparent  semi-cover, then it stopped with a click, leaving a part protruding from the printer's body. According to the printer, paper everything was fine, and paper was available. I tried printing, and it worked flawlessly. Still, the tray remains half outside of the printer's body.

How can I push it entirely inside?

Category:
4 REPLIES 4

‎01-14-2021 11:09 AM

HP Recommended

@FaustoCan

 

Welcome to the HP Support Community.

 

Could you share a picture of the same so that we ca help you better with this?

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎01-14-2021 12:32 PM

HP Recommended

Thanks for answering me. Here is the picture. Note that I can extract and re-insert the paper tray easily (no forced movements), yet it can be pushed only as far as you can see in the photo.

IMG_0857.jpg

Was this reply helpful? Yes No

‎01-14-2021 04:59 PM

HP Recommended

https://support.hp.com/us-en/document/c06217357

There is a latch on the center of the tray that you can press and change the length of the tray. It sounds like you have the tray extended for legal paper use.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-17-2021 10:53 AM

HP Recommended

Thanks for the info. I had already noticed a little piece of plastic that can be pressed (with care, as the plastic is thin). Just in the center of the tray below the paper. Fine. I press it, and the paper tray reduces its length so that it fits completely inside the printer. Unfortunately, if I do so, I cannot put any paper sheets inside, because the tray is too short.

So, I must come to the conclusion that without paper the tray can be completely slotted inside, but with paper I must accept the tray protruding from the printer (as in the picture I uploaded).

 

Am I correct?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.