• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Locked

‎09-09-2022 08:29 AM - last edited on ‎09-09-2022 10:22 AM by Retired

HP Recommended
Product: HP DeskJet 2620 All-in-One Printer

When I try to print the paper gets pulled unevenly and gets stuck so nothing will print. How can I fix this. Thanks 

1 REPLY 1

‎09-09-2022 10:50 AM

HP Recommended

Check for either some sort of debris such as bits of paper or a broken guide in the feed assembly. In some cases debris is hard to get to and the best solution is to use a 2 inch wide piece of card stock and gently force it through the paper path repeatedly in the direction paper normally travels. Never go backwards as this can damage flags. Bits of label can be real challenge to get out. In some cases using a Qtip dampened with WD 40 and wetting the label reside and letting sit for ten minutes will assist in removing label debris.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.